Terms and Conditions

Last updated: [September 2026]

Welcome to vivarehabthailand.com, the website of Viva Rehab Thailand (“Viva Rehab,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website and the information and inquiry services we provide through it. By using the website, you agree to these Terms. If you do not agree, please do not use the website.

These Terms cover the website only. If you are admitted for treatment, your stay is governed by a separate Treatment Agreement that you will sign before or on admission. Where the two conflict, the Treatment Agreement applies to your treatment.

Our Privacy Policy explains how we handle your personal information, including cookies and marketing tools, and forms part of these Terms.

1. Who We Are

Viva Rehab Thailand is a residential addiction and mental health treatment center located at 59/2-3 Khua Mung, Saraphi District, Chiang Mai 50140, Thailand. We are part of The Dawn Group and are licensed by Thailand’s Ministry of Public Health, license number 50102001560. Our legal entity is TDGC company limited, registration number 0525567001628.

2. Our Website Is Not Medical Advice

The content on this website, including pages about addiction, mental health conditions, treatment methods, and our blog, is provided for general information only. It is not medical, psychiatric, or psychological advice, and it does not create a doctor-patient or therapist-client relationship between you and Viva Rehab.

Always seek the advice of a qualified health professional about your own situation. Never delay seeking or ignore professional advice because of something you have read on this website.

If you are in crisis or think you may harm yourself or someone else, contact your local emergency services or a crisis line immediately. Our website and inquiry line are not emergency services.

3. Who May Use This Website

You must be at least 18 years old to submit an inquiry or request an assessment. If you are contacting us about someone else, you confirm that you have their permission or are otherwise entitled to act on their behalf. You agree that any information you give us is accurate and complete to the best of your knowledge.

4. Inquiries, Assessments, and Admission

Our free confidential assessment is an initial conversation to help us understand your situation and advise whether our programs may be suitable. It is not a diagnosis and not an offer of treatment.

Admission to Viva Rehab is subject to clinical suitability, medical screening, program availability, completion of our admissions process, and signature of the Treatment Agreement. We may decline admission where we consider that we cannot safely meet your needs, and we will try to suggest alternatives where we can.

Information you give us during an inquiry or assessment is treated as confidential in accordance with our Privacy Policy.

5. Prices and Payment

Any prices or cost comparisons shown on this website are indicative only. The cost of your program depends on its length and the level of personalization, and is confirmed in a written quote from our admissions team. A quote is valid for the period stated in it.

Unless the quote says otherwise, prices do not include flights, visa fees, travel insurance, personal expenses, or medications and treatments outside the agreed program. Payment terms, deposits, cancellations, and refunds are set out in your quote and Treatment Agreement

6. Addiction Relapse Warranty

If you complete 12 consecutive weeks of residential treatment for drug or alcohol addiction at Viva Rehab and relapse within one year of your discharge date, you may return for up to 28 additional days of residential treatment at no additional program cost. The following conditions apply:

  • The warranty applies to the addiction program only. It does not apply to the mental health program.
  • You must have completed the full 12-week program as recommended by your clinical team, followed your Continuing Care Plan, and left Viva Rehab in good standing. Early departure or discharge for breach of house rules ends the warranty.
  • Return admission is subject to clinical suitability, a repeat medical screening, and bed availability. Our clinical team decides the treatment provided during the return stay.
  • The warranty covers program fees only. Flights, visas, insurance, personal expenses, and any treatment beyond 28 days are not included.
  • The warranty may be used once, is personal to you, cannot be transferred, and has no cash value.

Full details are set out in your Treatment Agreement.

7. Travel and Visa Assistance

Our admissions team can help you plan flights, airport transfers, and visa applications as a courtesy. We are not a travel agent or immigration adviser. Decisions on entry to Thailand rest with Thai immigration authorities, and visa rules and fees can change without notice. You remain responsible for holding a valid passport, obtaining any visa you need, arranging travel insurance, and being fit to travel.

8. Lifetime Aftercare

Clients who complete a program with us may join our free online aftercare groups for as long as they wish. We may change the format, schedule, platform, or facilitator of these groups. Aftercare groups are peer support facilitated by our team; they are not a substitute for local medical or emergency care.

9. Testimonials and Outcomes

Testimonials on this website are the experiences of individual clients, used with their permission, and some names or details may be changed to protect privacy. They are not a promise that you will have the same result. Recovery outcomes vary from person to person, and no treatment provider can guarantee recovery.

10. Intellectual Property

The content on this website, including text, photographs, graphics, logos, and the Viva Rehab name, is owned by or licensed to Viva Rehab Thailand and The Dawn Group and is protected by copyright and trademark law. You may view, download, or print pages for your own personal, non-commercial use. You may not copy, republish, sell, or scrape our content, or use our name or logo, without our written permission. Linking to our pages is welcome, provided the link is not misleading and does not suggest we endorse you.

11. Acceptable Use

You agree not to use the website to:

  • Submit false, misleading, or malicious information, or information about another person you are not entitled to share
  • Interfere with the security or operation of the website, or attempt to gain unauthorized access to our systems
  • Use bots, scrapers, or other automated tools to access or copy content
  • Post anything unlawful, defamatory, or infringing, where the website allows comments or reviews

Any content you submit for publication (for example, a review) may be edited or removed at our discretion, and you grant us a non-exclusive, royalty-free license to use it.

12. Third-Party Services

Our website uses services from other companies, such as Google Maps, social media platforms, and secure messaging tools, and may link to other websites. We do not control these services and are not responsible for their content, availability, or privacy practices. Your use of them is subject to their own terms.

13. Disclaimers and Limitation of Liability

We work hard to keep the information on this website accurate and current, but we do not promise that it is complete, error-free, or up to date, or that the website will always be available. The website is provided “as is.”

To the fullest extent permitted by law, Viva Rehab Thailand, The Dawn Group, and our staff are not liable for any indirect, incidental, or consequential loss arising from your use of, or inability to use, this website or its content. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded under the law that applies to you. Consumer protection laws in your home country, including the Australian Consumer Law and applicable U.S. state and UK laws, may give you rights that these Terms do not override.

Liability relating to treatment you receive at Viva Rehab is governed by your Treatment Agreement, not by these Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of Thailand, and the courts of Chiang Mai, Thailand have jurisdiction over any dispute relating to this website. If you are a consumer, you may also have the right to bring a claim in your own country under its consumer laws. If a dispute arises, please contact us first so we can try to resolve it informally.

15. General

We may update these Terms from time to time. The “Last updated” date shows the current version, and your continued use of the website after a change means you accept the updated Terms. If any part of these Terms is found to be unenforceable, the rest remains in effect. These Terms are written in English; if we provide a translation, the English version prevails in case of any difference.

16. Contact Us

Viva Rehab Thailand

59/2-3 Khua Mung, Saraphi District, Chiang Mai 50140, Thailand

Phone: +1 844 216 6043 (US) · +44 8082 737552 (UK) · +66 60 003 5316 (other countries)

Website: vivarehabthailand.com.